Last Updated: August 26, 2026
This Privacy Policy explains how New Hope Care Services, LLC (“New Hope,” “we,” “our,” or “us”) collects, uses, protects, and manages information when you visit our website, submit a form, apply for employment, or otherwise interact with us electronically.
Information you provide
We collect information you voluntarily provide through contact forms, service inquiries, and employment applications. Depending on the form, this may include your name, contact information, general inquiry details, employment history, qualifications, references, screening responses, and résumé.
Please do not submit Social Security numbers, medical records, diagnoses, member IDs, protected health information, or unrequested identity documents through a general website form. We can arrange an appropriate method for exchanging information when it is required.
Website analytics and cookies
We use Google Analytics 4 to understand general website usage and improve the website. Google Analytics may collect information such as pages viewed, interactions, session information, approximate location, browser type, device information, and a randomly generated identifier. Google Analytics may use first-party cookies, including cookies beginning with _ga, to distinguish visits and maintain session information.
We do not intentionally send contact-form contents, employment-application contents, names, email addresses, phone numbers, diagnoses, case information, or other personally identifiable or health-related information to Google Analytics. You can control or delete cookies through your browser settings and may use Google’s Analytics opt-out tools where available.
How we use information
We use submitted information to respond to questions, discuss service inquiries, review employment applications, communicate about recruitment, provide requested information, protect the website, and support internal administrative and legal requirements. Analytics information is used to understand website performance and improve content and navigation.
Health-related information
Health-related or personal information maintained in connection with services is handled under applicable requirements and New Hope’s HIPAA Notice of Privacy Practices. This website policy does not replace those obligations.
Service providers and required disclosures
New Hope does not sell or rent personal information. We may share information with trusted vendors that support website hosting, forms, email delivery, analytics, security, data storage, or recruitment. Those providers may use information only to provide services to New Hope. Information may also be disclosed when required by law or necessary to protect individuals, New Hope, or the public.
Retention and security
We retain information only as long as reasonably needed for the purpose for which it was collected, operational requirements, and applicable legal obligations. We use reasonable administrative, physical, and technical safeguards, but no website or electronic storage system can guarantee complete security.
External links and children
Our website may link to third-party sites. New Hope is not responsible for their content, privacy practices, or security. This website is not directed to children under 13, and we do not knowingly collect personal information from children through it.
Policy changes and contact
We may update this policy to reflect operational, legal, or technical changes. The current version and revision date will be posted here. Questions about this policy may be directed to [email protected] or (405) 561-2990.